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Frequently Asked Questions - FAQ's

Q:  "What about product substitution?"

A:  We will not substitute any item with out customers approval first. We aim to please our customers.

Q:  "What if the product arrives damaged?"

A:  When you receive your package(s), inspect them for damage. If the package appears to have been mishandled, and your merchandise is damaged, file a claim with the shipper (UPS or Postal Service) immediately - also contact our customer service department - we will help to get the issue resolved quickly. If you receive damage goods in undamaged packaging, we will take care of the problem. In either case, let us know immediately so that we can help resolve the situation.

Q:  "What about product guarantee?"

A:  Every product you buy from this site must be free of defects or you may exchange it within 10 business days from the date you received it. You should notify us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value. Shipping cost is the responsibility of the customer and is not refundable.

Q:  "How quick does product ship?"

A:  We try to ship our orders as soon as possible - this is usually within 1-5 business days, weekends or holidays not included. The term ship means to LEAVE our warehouse or shipping center, not the arrival date when you may expect it. Most items ship within 1-2 days, however some brands take longer to ship due to circumstances beyond our control.

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